Understand
Retrieve permitted knowledge and task context.
ENTERPRISE AGENTIC AIAgents that act.
Agents that act.
People in control.
From claim intake to verified service requests, agents can read approved documents, prepare decisions and complete permitted steps while people approve exceptions.
01 / TOOLS & DATA02 / APPROVAL GATES03 / AUDITABLE WORK
TOOLS & APIsConnected actions
DOCUMENTSTrusted knowledge
HUMAN REVIEWControlled decisions
ORCHESTRATIONPlan · Route · Verify
02 / LIVE WORKFLOW MODELMORE THAN A CHATBOT
The decision trail behind every agent action.
Follow a sample insurance claims workflow. Each lane has a separate job: handling evidence, running permitted actions, or asking a human for judgment.
CONTROLLED ACTIONS
Execution log ↗Agent orchestration
Identity checked · tools allowlisted · facts source-linked
Illustrative process; not a connected real-world claims system.
WHAT AGENTS CAN DO
Where an agent can finish a meaningful task.
Start with a claim, citizen request, engineering handoff or document review—then see exactly what an agent can retrieve, prepare and route.
↗INSURANCE
Claims Operations
Extract and route claim files, identify exceptions and prepare review packs.
↗GOVERNMENT
Citizen Service Coordination
Guide case intake, status checks and handoffs to departments.
↗ENGINEERING
Agentic Software Delivery
Coordinate specialist agents across the SDLC with human approvals.
↗DOCUMENTS
Enterprise Document Review
Use approved policy sources to identify missing evidence and needed action.
CONTROLLED AUTONOMY
Agents need limits, permissions and a clear handoff.
An agent must know which documents it can access, which tools it can use and when its next action requires a person to approve.
Plan
Choose a bounded route, tool and success condition.
Execute
Use allowlisted tools with identity checks.
Verify
Check outputs and escalate consequential decisions.
PILOT METHOD
Judge agents by completed work, not fluent answers.
A successful pilot records task completion, incorrect actions, justified escalations, exception handling and time recovered by the team.
Task completionCorrect outputs against accepted cases
Exception handlingQuality of escalation and fallback
TraceabilityAuditable decisions and tool usage
Operating economicsEnd-to-end effort and latency
A DAY IN THE WORKFLOW
Follow a claim from intake to a reviewer-ready file.
A practical example of bounded automation—not a promise that every task can safely run without people.
01
Receive evidence
Collect a claim packet, identify document types and check whether mandatory information is present. Incomplete submissions are routed back for clarification.
02
Check policy
Retrieve the correct policy rules and compare the evidence against permitted conditions. Missing sources or conflicting data are flagged rather than guessed.
03
Propose and escalate
Produce a review-ready summary with sources, exceptions and next actions. A human reviewer controls consequential decisions and authorised system updates.