Connect and verify
APIs, legacy records and field surveys feed a common data foundation with source history and department permissions.
Multi-region deployments
Configurable language, policy rules, user permissions and operating models.
GRAMSETU / GOVERNMENT PLANNINGPlan better.
Plan better.
Track delivery.
A shared platform for ministries to compare what people need, what already exists and what still needs to be delivered.
FIELDVerified evidence
DEPARTMENTAccountable action
CITIZENService outcome
ONE PLATFORM / DEPARTMENT-SPECIFIC ACCESS
Need. Existing provision. Gap.
Connect ministry APIs and legacy records. Check them against citizen feedback and officer surveys, then plan and track the next action.
ILLUSTRATIVE DATA · NOT GOVERNMENT RECORDS
Compare household surveys, connection records and sanctioned works.
Required120households
Already served80Recorded provision
Delivery gap40Includes 25 pending / sanctioned
Next decisionVerify the 25 funded connections before proposing work for the remaining 15 households.
Plan together
Map existing assets and proposed work using available GIS and drone imagery. Flag service gaps and possible duplicate funding for review.
Track the result
Assign an owner, deadline and evidence requirement. Compare completion with citizen feedback and the original need.
Citizen360 is the household module: family profiles, benefits received, pending applications and citizen demands within the broader GramSetu platform.
Proposed platform and illustrative examples. Onboarding requires authorised data access, mapping, rule validation and survey checks; integrations and outcomes must be verified in a pilot.
02 / SPATIAL SERVICE STORYHOUSEHOLD · VILLAGE · DEPARTMENT
A citizen's story is also a geographic story.
Follow one illustrative rural household across scheme benefits and field verification. Citizen360 is GramSetu’s household module. No real citizen data is shown.
HOUSEHOLD 004 ● DEMO
GEO-TAGGED HOUSEHOLD / DEMO
What has been received? What is still pending?
Water connectionVerification recorded
Housing supportReview needed
Field visitPending verification
Open Citizen 360 journey ↗THE PUBLIC-SERVICE JOURNEY
A service request should not vanish between offices.
The citizen needs an answer, the field worker needs an assigned action, and the department needs verified evidence to close the case.
CITIZEN / FIELD STAFF
→CASE & ELIGIBILITY
→DEPARTMENT WORKFLOW
→VERIFIED OUTCOME
PRIORITY USE CASES
Build on existing schemes and government platforms.
Start by mapping the live portal, authorised data custodian, service gap and existing workflow—then identify what genuinely needs to be added.
CITIZEN SERVICES
Citizen 360 ↗
Geotagged households, scheme-benefit chronology, gaps and field validation.
DECISION SUPPORTGovernment knowledge AI ↗
Grounded responses from approved circulars, rules and programme guidance.
GEOGRAPHYSpatial planning ↗
GIS-assisted infrastructure and field-service planning.
PERFORMANCERedis application acceleration ↗
Improve caching, sessions and high-traffic service reliability.
AGRICULTURESeed provenance ↗
Trace licensed seed classes and certification events.
SAFETYPublic safety coordination ↗
Case intake, dispatch support and incident evidence.
GEOGRAPHIC DELIVERY
A national architecture must work in the last village.
Create a common core for security and records, but allow state rules, local languages, offline visits and departmental ownership to vary.
ILLUSTRATIVE · NETWORK MODEL
Offline-first field applications
Capture evidence, verify records and synchronise safely when connectivity returns.
Operational command views
Find service delays, geographic bottlenecks and exceptions without losing the underlying evidence.
PROCUREMENT-READY THINKING
Procurement, ownership and operations matter as much as code.
Proposals should define data custodians, hosting, interoperability, accessibility, security reviews, training, operating support and transition obligations.
Problem note
Define the gap and current systems.
Technical discovery
Confirm existing platforms, data and integration permissions.
Controlled PoC
Evaluate capability under agreed safeguards.
Scale pathway
Support procurement, rollout and service continuity.
CITIZEN SERVICE JOURNEY
Follow one request from doorstep to resolution.
Government systems need more than beautiful dashboards. Each application should maintain eligibility evidence, field verification and a traceable resolution status.
Capture a request
Collect the citizen's request through a web, mobile or assisted channel. Verify consent and required details.
Match official records
Check against existing schemes or registers before opening new tasks or duplicating benefits.
Verify the reality
Route exceptions for authorised field checks with evidence, timestamps and review.
Explain the outcome
Record action ownership, dates, service status and a citizen-readable next step.